Introduction

This Privacy Policy describes how Coal Indonesia ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website coal.web.id and use our services. We are committed to safeguarding your privacy and ensuring the security of your data.

Information We Collect

We may collect personal information directly from you when you:

• Fill out our "Request Quote" form (e.g., Company Name, Contact Person, Email, WhatsApp, Country, Monthly Volume, Coal Grade, Delivery Terms, Additional Requirements).
• Communicate with us via email, phone, or WhatsApp.
• Subscribe to our newsletters or updates.

We also collect non-personal information automatically, such as browser type, IP address, operating system, and website usage data through cookies and similar technologies.

How We Use Your Information

Your information is used for the following purposes:

• To process your inquiries and provide quotations for coal.
• To communicate with you regarding your requests and transactions.
• To improve our website, products, and services.
• For internal record keeping and administrative purposes.
• To comply with legal obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to trusted third parties who assist us in operating our website, conducting our business, or serving you, provided that those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to the processing of your data in certain circumstances.

To exercise these rights, please contact us using the details provided on our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].